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LiveHelpNow Help Desk Support Center BASIC ADVANCED Exact Match: Filter By: All Categories General Questions Getting Started Customization Advanced Customization Troubleshooting Test Home Categories Menu Home Categories 29614 34 0 Why LiveHelpNow Help Desk Software is Different LiveHelpNow is a suite of tightly integrated online customer service tools for businesses both large and small that transforms online sales and customer service to be absolutely exceptional. LiveHelpNow features a Live Chat System, Email-Ticketing Management, Call Management and a Knowledge Base Here are just some of the features that differentiate LiveHelpNow from other help desk platforms: [...] Categories General Questions Services and Features 27821 62 0 LiveHelpNow Data Protection and Storage All account data (chat transcripts, tickets, knowledge base articles) is stored at Rackspace data center in Chicago. The data is transmitted via 256bit encrypted SSL channel, stored behind a firewall and encrypted at rest. We use Transparent Data Encryption(TDE): http://technet.microsoft.com/en-us/library/bb934049.aspx The data is not sold or shared and is for your eyes only. You have full [...] Categories Security and Privacy 2862 11 0 GDPR About GPR regulation These new provisions create a unified European framework for personal data protection which until now has been governed by the French Data Protection Act of 6 January 1978 and the EU directive 95/46/CE adopted in 1995 and transposed into French law with Law 2004-801 of 6 August 2004. These texts established the principles relating to how the personal data of natural persons [...] Categories Security and Privacy 1212 0 0 Using LiveHelpNow Support Ticket Software for Drip marketing (Lead nurture) You can easily setup LiveHelpNow support ticket software to serve as a drip email marketing campaign for lead nurturing. Let's consider the following very typical case: Send automated email to prospects who inquired about pricing after 24 hours, 72 hours, 1 week and 1 month. Steps to configure: Create a new ticket category "Pricing inquiry" in Admin Panel - Ticket System - System Setup - [...] Categories Ticket System Integrations 4127 0 Changing customer provided chat information The information you would like to collect before chat is allowed to begin may be customized in Admin Panel > Chat System > Customization > Pre-chat requirements There are cases when collection of minimal information from the customer is favorable on pre-chat screen, such as Name, and to then collect the rest of the required information from customer while in chat, such as Account [...] Categories Training Resources 1661 2 0 Abandoned live chat requests. Causes and solutions. When a customer live chat request is not accepted by one of your agents in a timely manner(we recommend within 10 seconds), there is a very high chance of a customer abandoning the chat session.In the LiveHelpNow platform, these type of chat sessions are reported as "Dropped".Ideally your account should record 0 dropped chats to make sure your LiveHelpNow Challenge score as well as your company [...] Categories Training Resources Popular Knowledge Base Articles LiveHelpNow HelpOut Tab module for Joomla by LiveHelpNow LiveHelpNow HelpOut Tab plugin for Wordpress by LiveHelpNow Customize invitation to chat by LiveHelpNow Viewing Exported CSV files containing Arabic characters by LiveHelpNow Top Rated Knowledge Base Articles Customize with different languages by LiveHelpNow LiveHelpNow Section 508 Compliance & Accessibility for Visually Impaired Users by LiveHelpNow Unsecured content warnings by LiveHelpNow HelpOut Tab - changing Chat, Ticket and Callback button images by LiveHelpNow Latest Knowledge Base Articles Recommended LiveHelpNow chat settings for HIPAA, PCI compliance by LiveHelpNow Facebook integration troubleshooting by Michael Conde Visitor Tracking by LiveHelpNow LiveHelpNow Data Protection and Storage by LiveHelpNow Chatbots: The Business Guardian Angel! 01-15-2020 How Supplementing Your Customer Service Team With Chatbots Can Help You Provide Faster, Better Service and How 'Bots Do It... How Customer Feedback Could Have Saved Industry Giants: Adapt or Die 01-28-2020 What do Blockbuster, Curves, and Aéropostale have in common? They’re extinct or are on the brink of extinction. These three companies are perfect ex... See our blog Ideas Major update to LiveHelpNow Challenge. Gamification is here. 08-03-2020 Let customer service agents track and compare their individual performance scores with other agents and teams... See our ideas Company Sites Home Blog Categories General Questions Getting Started Customization Advanced Customization Troubleshooting All Categories Connect With Us LiveHelpNow, LLC Customer Service Software 515 S West End Blvd Suite 202 Quakertown, PA 18951 8775483001 help@livehelpnow.com https://www.livehelpnow.net Powered by Global Knowledge Base a LiveHelpNow product...